Refund and Returns Policy – www.brupeg.com
This Refund and Returns Policy (“Policy”) outlines the terms and conditions regarding refunds and returns for www.brupeg.com (“the Website,” “we,” “us,” or “our”) membership subscriptions and merchandise purchases. By using the Website’s services or making purchases, you agree to comply with the terms outlined in this Policy.
1. Membership Subscriptions:
1.1. Refunds: Membership subscription fees are non-refundable. Once a subscription is purchased, no refunds will be issued, including for unused periods or if you choose to cancel your subscription before the end of the billing cycle.
2. Merchandise Purchases:
2.1. Refunds: We offer refunds for merchandise purchases on a per-case basis. To be eligible for a refund, the following conditions must be met:
a. You must contact us within 14 days of receiving the merchandise to request a refund. b. The merchandise must be unused, in its original packaging, and in the same condition as when received. c. Proof of purchase, such as an order number or receipt, must be provided.
2.2. Return Shipping: If a return is approved, you will be responsible for shipping the merchandise back to us. We recommend using a trackable shipping method to ensure the return is received.
2.3. Processing Refunds: Refunds will be processed within 14 days of receiving the returned merchandise. The refund will be issued using the original payment method.
2.4. Non-Refundable Items: Some items, such as digital downloads, gift cards, or personalized items, may not be eligible for refunds. Any such exceptions will be clearly stated at the time of purchase.
2.5. Only merchandise purchases made on www.brupeg.com/.org are eligible for the above. Merchandise purchases made on third-party platforms are subject to the policies laid out specifically for those platforms.
3. Contact Us:
3.1. To request a refund for merchandise or inquire about returns, please contact us at sales@brupeg.com within the specified timeframes. Provide your order number and a detailed description of the issue.
4. Changes to this Policy:
4.1. We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
Please review this Policy before making a purchase or using the Website’s services. If you have any questions or concerns about this Policy, please contact us using the information provided below.
Last updated: 8.23.2023